What Web Connect is
Web Connect is one of the ways Quicken gets transactions from a bank. You sign in to your bank’s website, download a
file for Quicken, and import it. The file has a .qfx extension. Quicken describes Web Connect as available to
customers of banks that partner with Quicken.
Because the bank makes the file, Quicken checks the bank information in it when you import. If the bank no longer supports Web Connect in Quicken, the file can’t be authorized.
Web Connect and Quicken’s other connection methods
Quicken’s support pages describe four ways Quicken connects to a bank:
| Method | How it works |
|---|---|
| Direct Connect | A two-way connection offered by partner banks: download transactions, update balances, pay bills and transfer money from Quicken. The bank may charge a fee. |
| Express Web Connect (Quicken Connect on Mac) | One-way. Quicken’s partner signs in to the bank for you, usually nightly, and downloads the transactions. |
| Express Web Connect Plus | One-way. You sign in on the bank’s site, and a secure token is passed to Quicken, so your bank login isn’t stored. |
| Web Connect | One-way. You download a QFX file from the bank’s website yourself and import it. Your login isn’t stored. |
Quicken starts with Direct Connect when a bank supports it and otherwise uses Express Web Connect. It recommends those methods when they’re available, and says QFX files are also how you fetch older transactions. To see which method an account uses on Windows, open Tools › Account List, choose Edit and look at the Online Services tab.
How to import a QFX file
Quicken for Windows
- Back up your Quicken data file.
- Choose File › File Import › Web Connect (.QFX) File. (Quicken’s help pages also call this item “Web Connect File”.)
- Pick the QFX file and click OK.
- Give the new account a name, or choose Link to add the transactions to an account you already have.
- Open the account and review or accept the downloaded transactions.
You can also open the account’s register, click the gear icon and choose Import transactions from Bank website, then drag the QFX file onto the window and click Continue.
Quicken for Mac
- Back up your data file.
- Choose File › Import › Bank or Brokerage File (OFX, QFX).
- Pick the file and click Open, or drag it onto the Quicken window.
- On the Choose Your Accounts screen, select the account to import into.
- Check the register to confirm the transactions were added.
Updating a Web Connect account
Quicken’s help gives two ways to get the next file: click Download to Quicken on your bank’s website, or choose Account Actions › Update Now in Quicken, which opens the bank’s website for you. On a Mac, an account’s connection method is under the account’s Settings › Downloads › Connection Type.
How Quicken avoids duplicates
Each transaction in a QFX file carries an ID. Quicken uses these IDs to recognize transactions it has already imported and skips them. If the IDs change, or are missing, Quicken treats the transactions as new. Quicken has no date filter for imports; it brings in everything in the file, so pick your dates at the bank: start the download on the day of, or the day after, the last transaction already in Quicken.
Errors you may see
| Message or code | What Quicken says it means | What to do |
|---|---|---|
| “Quicken is currently unable to verify the financial institution information for this download.” | The bank information in the file can’t be matched (or your computer’s date is wrong, or the bank doesn’t support your Quicken release or account type). | Check the date on your computer and update Quicken. For a converted file, try another bank in the converter, or use Quicken’s CSV import. |
| CC-885 | The bank has stopped offering Web Connect (or Express Web Connect) in Quicken. | Wait 24 hours and try again; if it continues, contact Quicken Support. A converted Quicken CSV file is another route. |
| OL-220 to OL-226 | There is a problem in the file itself. | Download the file again. For a converted file, check it in the QBO file checker. |
| OL-295, OL-296, OL-297 | Quicken can’t connect to the internet. | Check your connection, firewall and date settings. |
How much history you can download
Quicken notes that banks typically allow downloads of the last 90 to 200 days, depending on the bank. For older transactions, many banks let you download a file from their website. If your bank only offers CSV for older dates, convert it with the CSV to QFX converter.
When a bank stops offering Web Connect
Quicken staff say each bank decides which download methods it offers (QFX, CSV, Express Web Connect, Direct Connect) and how much history each one includes; Quicken can’t make a bank keep QFX downloads. When a bank drops them, Quicken shows CC-885. In September 2025, for example, Quicken staff posted that Bank of America had discontinued its OFX services, so Direct Connect and Web Connect stopped working, and suggested importing a correctly formatted CSV from the bank’s website instead. The CSV to QFX converter can write both a QFX file and Quicken’s own CSV layout from that download.